Returns and order support

We design and present the Sopami catalogue here. Fulfillment, packaging, and order returns are handled by the store that took your order and sent your items.

How store returns operate

Every purchase made through our catalogue is fulfilled by the storefront you were sent to. Because that store manages inventory and customer accounts, its return window, item condition rules, and return steps apply to your order.

To view the exact return terms or to request a return, open the order history page on the platform where you completed your purchase.

Why our office cannot take parcels

The brand address shown in our website footer is a corporate office, not a distribution center or receiving warehouse. Our team members on site cannot accept mailed boxes, process returned goods, or verify incoming shipments.

Any parcel sent to our office address will be refused by building security or returned by the carrier. Return shipments must go through the system of the store that sent the order.

Starting your return request

Because the payment system sits outside this site, we cannot open a return file, cancel a return in progress, or speed up the return being settled.

Log in to your account on the store where you bought the item, find your order number, and follow the return instructions there. Its customer service team can answer questions about transit updates or your money going back to the original payment method.