Returns and order support

We design and present the Sopami catalogue here, while all fulfillment, packaging, and order returns are handled directly by the retail partner who processed your checkout and delivered your items.

How partner returns operate

Every purchase made through our catalogue is fulfilled by the retail partner. Because they manage inventory and customer accounts, their specific return window, item condition rules, and return steps apply to your order.

To view the exact return terms or to request a return, check the order history page on the partner platform where you completed your purchase.

Why our office cannot take parcels

The brand address shown in our website footer is a corporate office, not a distribution center or receiving warehouse. Our team members on site cannot accept mailed boxes, process returned goods, or verify incoming shipments.

Any parcel sent to our office address will be refused by building security or returned by the carrier. All return shipments must go through the retail partner's designated system.

Starting your return request

Because we do not run the checkout system, we cannot open a return file, cancel a return in progress, or speed up the return being settled.

Log in to your account on the retail partner's store, find your order number, and follow their return instructions. Their customer service team can answer questions about transit updates or your money going back to your original payment method.